Ser. Advisor/Counter Sales Jobs on ActAutoStaffing near Portland-Oregon with Courtesy Ford BMWDEALERJOBS.COM
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Ser. Advisor/Counter Sales Jobs on ActAutoStaffing near Portland-Oregon with Courtesy Ford

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Opportunity and position information: $$5,000 SIGNING BONUS $$ (based on experience)

COURTESY FORD LINCOLN is seeking a professional Service Advisor with dealership experience. This individual must present a friendly, professional greeting to customers and delivers excellent customer service. This position requires a high-level customer and employee interaction, so the ideal candidate should possess the ability to provide a strong level of customer service and ability to multitask.

Courtesy Ford offers the opportunity for the highest level income, benefits, and an enjoyable work environment.

Responsibilities:

  • Verify warranty and service contract coverage, writing repair orders, estimates, maintaining customer records, etc.
  • Communicate maintenance needs and additional repairs to customers based on vehicle inspection and diagnosis.
  • Answer phone calls, emails, text messages and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, emails, text messages in a timely manner.
  • Accurately record issues and data into the Dealer Management System. (Attention to detail critical)
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Follow up with customers on services provided; ensure they are satisfied with the work performed.

Requirements:

  • Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles.
  • Ability to follow oral and written instructions with attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work including the public.
  • Perform detailed daily record keeping and reporting.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work in a team-based environment and achieve common goal.
  • Dealer Management System(s), Outlook, and MS Office.
  • Retail automotive service experience, preferred.
  • High School diploma or equivalent.

Benefits

  • Insurance, Vision, Dental, 401k, Paid Holidays & PTO
  • Professional working environment
  • Opportunities to learn and develop in the automotive industry

All applicants considered for this position will be required to have a background check, valid driver’s license (acceptable to company's insurance policy) and pass a pre-employment drug screen.

Opportunity offered by: Courtesy Ford

This opportunity located in:  Portland, Oregon

Metro Area: 

For more information about this career opportunity please contact:

Contact: Kerry Copeland - Parts & Service Director
Phone: 503-408-2275
Fax:

Email us direct by: Clicking Here


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